Frequently Asked Questions

General Auction Information

Are your auctions open to the public?

We encourage everyone to come and view what’s on at Mossgreen, and all auctions and exhibitions are open to the public without cost. You do not need to pre-register.

Buying

How to bid online?

Please refer to the How-To guide if you're experiencing issues registering or placing bids online

I have bid previously, but I don’t know my username or password.

Please retrieve your username at https://www.mossgreen.com.au/m/forgot-username. You will need your username in order to retrieve your password at https://www.mossgreen.com.au/m/forgot-password. If you are having trouble, please email accounts@mossgreen.com.au or call +613 9508 8888.

I can’t place bids online because my registration is Pending Approval.

If you have not bid with Mossgreen previously, a photo ID verifying your address will be required before you are approved to bid. Please email ID to accounts@mossgreen.com.au as soon as practicable.

I am unable to hear the auction live and the page says Flash is required even though I have the latest version of Flash installed.

If you have the latest version of Chrome installed, you’ll need to enable Flash support manually in the settings.

To do so you’ll first need to access the settings options in Google Chrome, this is the 3 vertical dots on the top right corner of the browser, beside the URL input box.

Scroll all the way to the bottom of the page and click on Show Advanced Setting.

Once you’re in the Advanced Setting page, look for the Privacy section and click on the Content settings button

Look for the section title Flash and click on Manage exceptions button

Please enter www.mossgreen.com.au in the hostname pattern and ensure that you’ve selected Allow under the Behaviour. Click Done when you’re finished. This will allow Flash content to load on Mossgreen’s site.

Close the settings page and reload the auction you’re planning to follow online. If you’ve successfully enabled flash you’ll see a flowplayer box under the auction information icon.

I am unable to connect to the server during the auction to enable bidding, however I can still hear the auction.

An issue could be a corporate or personal firewall.

Please make sure your browser can access the IP address 58.162.142.172 on port 10000
A simple test test is to try to load the following URL in your browser:
http://103.20.20.152:10000/

If the browser immediately returns with a message like “Cannot connect to…” a firewall is blocking access to the auction server.

If the browser stays busy for about 30 seconds until the browser ends up with a blank screen, you can access the auction server.

Selling

What are your business terms?

Terms for vendors vary according to the size of the consignment and its value. Mossgreen aims to be competitive and to tailor attractive selling terms according to what is required. Click here to discuss a consignment and selling terms

Do you visit other states?

Mossgreen has headquarters in Melbourne and Sydney and representatives in every other state. In addition to this, our specialists visit all states in Australia regularly.